My total lens views (7 days, 28 days, all time) haven't been updating in the past few days and they've remained at the same number. However I am still able to see my views for individual lenses update. I've tried reinstalling lens studio and restarting my computer but neither solutions have worked
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Happy creating!
Hey Morgan,
Thanks for reaching out. I'll reach out in an e-mail so we can troubleshoot this. Keep an eye out for an e-mail from Zendesk.
Cheers,
Vincent
Thanks for the help! I appreciate it :)
Hey Morgan
Youre not the only one, i have seen some people on the forum with the same issue. My views are also stuck at 45 million, but the views of each lens do show the right number.
I think we just have to wait a bit :D
Cheers,
SirQu3ntin
my total views also not increasing but individual lense views increases
My total views did update a few days ago but they stopped again. Not sure if this is a server issue or something else
Hey Morgan ,
I reached out to the team and there was a small hiccup. They assure me the issue has now been resolved.
Cheers,
Vincent