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My Lens works fine on Android but not on IOS

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uranus_silver
Snap Lens Network Member Lens Studio Team
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I have made a game lens which works fine on Android phones and even on lens studio but not on IOS devices. Please help with possible problems that occur. Do scripts behave differently on both platform? I have one script which manages game flow and other which manages custom on-screen UI. Both are set to on lens turned on. The game flow script most probably is not working on IOS but custom UI controller script is working.

Link to the lens:

https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=dce9c65fdb914e7f9cc4c86e72a48237&metadata=01

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    Vincent Tang
    Snap Lens Network Member Lens Studio Team

    Hey Altaha,

    It is difficult to tell without seeing the actual project. I am aware a quirk where putting new in front of quat can work on Android devices but not iOS. I would recommend checking that you don't have the word new in front of any static functions.

    If you do want to share your project, please send it in an e-mail to support@lensstudio.zendesk.com so we can take a closer look.

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    uranus_silver
    Snap Lens Network Member Lens Studio Team

    Hey Vincent, 

    I have sent my project folder to the email. I would like you to take a look at it. I hope that will be better. 

    Thank you for your time.

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    uranus_silver
    Snap Lens Network Member Lens Studio Team

    Hello!
    Any update on this?

    Thanks!

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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