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Snap camera instantly closes?

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Permanently deleted user
Snap Lens Network Member Lens Studio Team

Whenever I install snap camera, it instantly closes or crashes or something. I have Intel UHD graphics 620, an i5 processor, and 8 gb of ram. I'm pretty sure it meets the requirements, but someone PLEASE tell me what I'm doing wrong. I am also running Avast Antivirus, will this be an issue? I fully disabled it to see if that would fix it, but it didn't.

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    SirQu3ntin
    Snap Lens Network Member Lens Studio Team

    Hey @... 

    Unfortunately i dont know why it doesnt work for you, but its enough to make one Post for it.

    You made four posts in "General" for this question. Maybe it was by mistake, but i just wanted to tell you it.

     

    Cheers,

    SirQu3ntin

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    Ye, was by mistake, I think it was a glitch, sorry about that.

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    ItzJustSamu
    Snap Lens Network Member Lens Studio Team

    Well, it looks like your Pc is better than the requirements meaning it should be able to run it, can you do a quick update on the drivers. also, can you open your task manager and tell me what happens or show me a screenshot of what happens.

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    I have the same issue since after 18.1

    As soon as I open the camera app, it loads, shows the application for about 5 seconds and closes.

    I have Intel(r) HD Graphics 630 and Nvidia GeForce GTX 1050.

    I start the application with either cards and it crashes.

    I'd love to troubleshoot as the 18.1 application seems to not work with the newer filters..

     

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We're here to help! We just need a little bit of information...

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

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Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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