The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.


  • Hey j.patn,

    The Official Lens Creator program is still active. We've just changed the way we look for new members. If you're interested in becoming a part of the Official Lens Creator program, keep creating amazing Lenses and sharing your work with the community.
    Make sure to update to the newest version of Lens Studio so you'll have access to all the latest features. We just released Lens Studio 3.1 which adds full body tracking along with other great improvements.


    Comment actions Permalink
  • OMG Thanks Vincent that just motivates me more 

    Comment actions Permalink
  • Also do you know what the new rules are?

    Comment actions Permalink
  • I don't think there were ever any rules, just create lenses have fun making them, it's like any other lens creator who makes lenses even without applying for OLC they don't care they just post for fun.

    Comment actions Permalink
  • ok agree 

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!