The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Не работает вообще Snap Camera

  • Does it exit the camera?

    I can see a snapcamera icon on the bottom right of your second screenshot, click on it and it should open snapcamera window

    Let me know if that was an issue. If no - try updating your drivers



    Comment actions Permalink
  • Olha, There is an icon on the panel, but when I hover over it it disappears, if you do not hover over it and try to open it 10 times there will be 10 icons, but they will disappear when you hover over it. What drivers should I update? please tell me

    Comment actions Permalink
  • Can you please share your exact config - CPU, GPU and OS version?

    Can you open "%LOCALAPPDATA%\Snap\Snap Camera" folder, locate Log here and send it with link to this thread? 


    Comment actions Permalink
  • Да, Павел, я могу все это сделать, конфигурация пк - Intel i5 8400 + gtx 1060. OC - Windows 10 LTSB
    Журнал постараюсь отправить позже

    Comment actions Permalink
  • Павел, я отправил письмо на этот email, жду ответа, спасибо.

    Comment actions Permalink
  • Моя проблема не решена, что мне делать?

    Comment actions Permalink
  • Разработчики пытаются на основе Ваших логов, понять в чем проблема, но пока с сожалению мы не может сказать, когда это будет починено.

    С уважением,

    Comment actions Permalink
  • Абсолютно та же самая проблема - перестало запускаться само приложение Snap Camera и работать в сторонних мессенджерах. Появляется белое окошко на пару секунд, потом закрывается, и иконка в трее тоже исчезает, в процессах диспетчера задач тоже нет запущенной программы. Что случилось?

    Comment actions Permalink
  • Такая же проблема. 

    Comment actions Permalink
  • И у меня такая же проблема, окно открывается на секунду-две, и пропадает 

    Comment actions Permalink
  • Приложение не отвечает. Постоянно зависает. Переустановка не помогла. Что случилось?

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!