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why i can't submet my lenses?

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Permanently deleted user
Snap Lens Network Member Lens Studio Team

I used to use snapchat lens studio in other laptop  it worked really good but when I bought new laptop with the new update it didn't work properly .

when I open the it opens  but the screen is zoomed and I can't submit the lenses,

I wish you could help me

thank you in advance,

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    ItzJustSamu
    Snap Lens Network Member Lens Studio Team

    Could I see screenshots of your issue?

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    here are the screenshots when I open the app and when I want to submit

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    ItzJustSamu
    Snap Lens Network Member Lens Studio Team

    Do this and it should fix it
    Go into Display settings->Advanced Scaling settings -> set the custom scaling to 100 Then click apply then restart your computer

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    ItzJustSamu

    thank you so much it worked .

     

     

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    I too revel in troubles with LS each unmarried day. The software program crashes on me for laptop article. The loopy issue is, I actually have a certainly suitable gadget.

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    What kind  of problem you are facing while submiting the lens you made is there any error sharehere some information about it.

     
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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