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[Snap Camera] Lens Behaving Differently

  • I am assuming you're doing this for a streamer and i get why you cant share it. It might be a Snap Camera issue. If it isn't much work try creating a new project, import just the eyes and 3d model. If they look different it has to do something with Snap Camera. If not maybe just recreating the lens step by step and seeing where the the bug happens. 

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  • Thanks for the response haxhi-bekaj 

    What should I do if it's a Snap Camera issue? Because I have tested this model on other platforms, and even on Snapchat it's working correctly. 

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  • I haven't really used Snap Camera and even if i did without seeing what you're working with i don't know if i can be of help. I see that you have tried it on different  platforms but try using only the faulty objects on a new project and test it in snap camera solely.

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  • The behavior of Lens is different on each computer. I have sent an official report to Snap team. 

     

    Thank you haxhi-bekaj for all your time. :)

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!