Locked account and how it will affect people viewing my filters?

I apparently got an email from Snap Chat saying my account had been locked. I reached out to them to see what was going on because I had't done anything at all against Snaps ToS and was worried maybe someone had hacked my account. I was told there was nothing else they could do for me and that their record had shown my account was participating in spam like activities. (I do not bulk send snaps, I do not send unsolicited snaps, I don't use any type of 3rd party apps, etc.) The email said if I accept too many friend request without my accounts email or phone number being verified I could get locked... however I only use 1 snap account and have both my email and number verified as far as I know. I feel like if they can monitor my activity they can also see that I haven't been participating in anything against the rules and should be able to tell my email had been verified. I'm pretty worried about how this will affect people seeing my lens creations as my latest snap lens seems to have been doing very well. In fact it was my most used lens yet. I have done my best to abide by all rules to use the app and really would hate for all my hard work to disappear. Especially without having any idea whats going on and why its happening. I waited the 24 hrs the first message told me to before trying to get back into my account, but after messaging Snaps help team They said there was nothing more I could do and then to wait another 48 hours and something about my account could also be permanently locked. Any help would be greatly appreciated.