I made my lens in lens studios. Then I would like to preview it on my phone so I press "push lens to device". A few seconds later I see a message that it's ready to preview on snap, but when I go in its not there at all. I have been having this problem for the last week.
it's not too big (0.36MB). I tried to reconnect and that didn't work. Tried to make new lenses, didn't work. My old lenses didn't work either.
I have an android
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Graphics
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Have you tried to unpairing then pair again?
yep
Can you try uninstalling then reinstall? and see if that helps?
i can try
Yea, I'm new to lens studio but when that happened I uninstalled and reinstalled and it managed to work. Make sure u quit and relaunch Snapchat on your device!
Ok
Also n-mikael I j saw u were on this could u add me back on ur priv snap so I can txt u about lenses? @r.shields88
didn't work. I also updated snap but didn't help.
In that case, you will need to file a bug report.
You can file a bug report by opening lens studio,
Click "Help" then "report an issue"
ok
Hi Adam,
Thanks for reaching out about this issue. We can help you with a few more details about the issue in a separate email. Look out for an email from Zendesk!
Cheers,
Neha
Hi, Adam! I've been having this issue on Android as well, I have a Samsung J5 Pro, but I'm pretty sure its a bug. For me to fix it, I usually just un pair from either (Lens Studio > Phone) or (Phone > Lens Studio, via the settings) but then I also log out and log back in on my phone and push again and that fixes it, I'm glad I haven't been the only one, but it doesn't happen that often!
That worked!
Thank you so much for the help!