We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Open the sunglasses template, and customize the glasses however you like.
Then, right click on the "Sunglasses Controller" and select "Export Object"
save the object for later.
Then, open the segmentation template. On the bottom left corner, go to Resources > Add New > Import Files and select the object you just exported!
^^
Hi,
I tried that already by exporting and importing both ways but neither worked, the Camera object made it all be wrong and everything stopped working, any other ways?
Hey Ben,
I had a Twitch stream months ago and showed how to mix the templates together.
I'm pretty sure by watching the video you can merge any template that you want together.
Here is the link to the stream:
https://www.youtube.com/watch?v=e9NHrEEJ85o&t=554s
Let me know if you have any questions.
Cheers,
Amir.
"
Hi,
I tried that already by exporting and importing both ways but neither worked, the Camera object made it all be wrong and everything stopped working, any other ways?"
Got same issue with this method, but while importing lens studio mix order of layers. So You need to be sure that you got proper order as it was in source project.
How to add multiple sunglasses in one lens?
Hey Siddhikkka,
Have you tried Sunglasses template. The template has an option for having glasses on two person.
Or you can watch this tutorial to learn how to mix and match templates:
https://youtu.be/e9NHrEEJ85o
Best,
Amir.
Hey Slawomir,
I recommend you to export the sunglasses from the sunglasses template using the video that I posted and then use the Segmentation template to import your glasses into it.
This way would be simpler because the Sunglasses template does not have many cameras
Best,
Amir.