We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi ydob.on
Great question, I believe this is a official Snapchat Filter, you can always try searching on the lens explorer and seeing if you can locate that exact one or similar. But if this ones a official Snapchat Filter it’s a come and go depending on the user I believe and no solutions to bring back official snap lenses. If I locate this lens I’ll send a link over.
Omg THANK YOU FOR RESPONDING. Also I don’t know what is the name of the filter. They told me that it depends on the user, but do I have to have a lot of snap post to get it? If this available in my area should it be also available to me as well.
I don’t believe official Snapchat filters are location or amount used.
Hmm I posted this before and they told me that so I’m not sure. I try to look it up or something similar but I can’t find it at all. I’m kinda sad about it. I’m just confuse about this I thought it’ll be open for everyone to use you know.
Hi ydob.on,
Correct, the Snapchat Filters are adjusted to each user based on a number of factors in your usage history.
A Lens that looks similar to the image you posted is the popular Lens Endless Summer.
We also encourage you to download Lens Studio and create your own filters. You can try and reproduce what you're looking for by downloading Lens Studio here. Check out the Guides for tips on getting started.
Cheers,
Neha
So do you know how much more usage you use to be able to obtained this filter? Cuz I have a friend she have 121,000 post and that’s a lot... I couldn’t find this specific one at all