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  • hi ydobo.n

    The ig can upload the video and video without knowing the correct time

    It is possible that he filmed in Snapchat and uploaded it in ig



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  • every state have different snapchat filter??

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  • It depends on the type of lens.

    Some sponsored lenses may be targeted to specific geographic locations, and would only be shown to users within that target area.

    If it's a native Snapchat lens from the regular carousel, those vary from user to user based on what type of lenses you use the most. (For instance, if you use a lot of lenses with animal ears, you are more likely to see more of those type of lenses in your carousel.) So they are not geographically specific, but rather the options are tailored to each individual user.

    If it is a community lens that was created via Lens Studio, those are available to anyone, anywhere in the world, at any time. The easiest way to find and use a specific community lens is to track down a pic or video using it that is posted on Snapchat (not on Instagram) and swipe up or tap the lens icon in the bottom corner of the screen to unlock it. If you know the name of a community lens or the user that created it, you can also find it in search.

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  • Hi ydob.on, 

    Rhonda is correct. Do you know the name or Snapcode of the Lens? You can search for both Community Lenses and Snapchat Lenses by name. As far as tracking it down, since the IG users you're seeing are using a Snapchat-specific filter, you can track down their Snapchat username and profile to swipe up and unlock as Rhonda mentioned. Please note, Community Lenses are unlocked for only 48 hours and then will need to be unlocked again to stay in the carousel. 

    If you want to expedite the process for any particular Lens, please post it here and I can try to locate it!



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  • @Rhonda  and Neha -  thank you so much for responding but i dont know the creator nor the name of the lenses. theyve use thats why im asking here. 

    I also dont have them on snapchat. Im not sure if thats only available on certain cities or countries.


     idk if its clear enough. 

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  • so added this person on snapchat but i try to do what you guys mentioned but apparently it wont let me swipe up? whats that mean? can i still find this filter or is it just not available on my city?


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  • Looks like a lens made by Snap INC.

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  • Also JUST found out its available in my area. Im not sure why its not available on my snap!!!! HELPPPPPPPPPPPPPPPP


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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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Happy creating!