The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

Snap username for dynamic text in preview video

Follow
Avatar
modelsbymike3d
Snap Lens Network Member Lens Studio Team

I submitted a lens today which pulls in the user's display name using dynamic text. My lens was accepted, but the preview was rejected because it contains the word "Snap" in it. The text that is displayed for the display name shows up as "Snap User" in Lens Studio.

Either "Snap User" should be permitted in the previews of lenses that use dynamic text, or that text should display the lens creator's display name to avoid using the word "Snap". The default behavior of Lens Studio should not be cause for a preview to be rejected.

It is easy enough to create and add my own preview, but I was running into issues of Lens Studio not being to read the file (even though the file is fine) and crashing. I tried filing a bug report but your Captcha system is down so I can't submit it as a bug yet.

0
  • Avatar
    Neha Talreja
    Snap Lens Network Member Lens Studio Team

    Hi Michael, 

    Great point re: rejected previews. I'm going to go ahead and relay this to our team and add it to our Feature Requests. 

    As for the Captcha bug, we pushed for a fix today and it should be good to go. Can you try submitting a bug report form again? 

    If you continue to encounter issues, please let us know and we can look into more details in a private thread. 

    Best,

    Neha

     

    Comment actions Permalink
  • Avatar
    modelsbymike3d
    Snap Lens Network Member Lens Studio Team

    Hi Neha,

    Thanks for the quick response! I've gone ahead and filed that other bug report.

    Thanks,

    Mike

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It