error":"invalid_request","error_description

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Cédric Robert

Snap Lens Network Member Lens Studio Team

• July 16, 2019 10:03
• Edited

Hi, 

I created my account on lens studio. But when I want to publish my lens i have this message : 

{"error":"invalid_request","error_description":"Please verify your account in the Snapchat app to continue.","state":"}

 

I can't do anything to connect again. 
Thanks for your Help 

Regards 
Cedric 

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• 

  Mikael Hagen Johansen

  Snap Lens Network Member Lens Studio Team

  • July 15, 2019 16:27
  • Edited

  Hello,

  My first advice would be to edit the code out from from your post.

  The one after "state". I dont know what it is for, but can be something you dont want to show someone.

  Go to snapchat app, it will follow up with some instructions it says. 

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  Kaitlyn Benitez-Strine

  Snap Lens Network Member Lens Studio Team

  • July 15, 2019 17:34

  Hey Cédric,

  Did n-mikael's solution work for you? If not we'd be happy to further troubleshoot. To do so you will need to submit a bug report form. Please go here and click "Report a Bug or Crash" to fill out all the details of the incident.

  Thanks,
  Kaitlyn

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  Cédric Robert

  Snap Lens Network Member Lens Studio Team

  • July 16, 2019 10:04

  Hi Kaitlyn, 
  
  No...I will report the crash. But for instance, there is no solution to log out and there is always this message when i want publish something on lens studio

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• 

  Mikael Hagen Johansen

  Snap Lens Network Member Lens Studio Team

  • July 16, 2019 10:07
  • Edited

  Question, is your snapchat account verified with email or phone?

  https://support.snapchat.com/a/change-email

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  Cédric Robert

  Snap Lens Network Member Lens Studio Team

  • July 16, 2019 10:12

  Yes, 

  In fact, the first time i would create a new account with my email company. But I forgotten there was a SMS verification and my number was already used for my personnal account. So, i change the e-mail on my mobile app with my company email. But when i turned back on lens studio, this message is appear when i want publish a lens 

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  Mikael Hagen Johansen

  Snap Lens Network Member Lens Studio Team

  • July 16, 2019 10:13

  That's strange. Sounds like a bug.

  Submit the form above so they can figure it out for you :) 

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  Cédric Robert

  Snap Lens Network Member Lens Studio Team

  • July 19, 2019 09:13

  Hello, 
  
  For information, I have resolved the issue. You need to trash the memory folder directly on the mac library and re-install lens studio. 
  
  
  

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  Mikael Hagen Johansen

  Snap Lens Network Member Lens Studio Team

  • July 19, 2019 09:33

  Awesome!

  Thank you for responding back with the solution, i have taken note of that.

  Glad you figured it out.

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  Artur Pinheiro

  Snap Lens Network Member Lens Studio Team

  • July 11, 2020 06:57

  Hello, can anyone explain to me how to fix this on Windows? I have reinstalled Lens Studio but this message keeps showing for some reason (I'm not sure what "trash the memory folder directly" means)

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  Artur Pinheiro

  Snap Lens Network Member Lens Studio Team

  • July 21, 2020 22:05

  I have found a fix for Windows
  
  1- Delete the "Snap" folders under the "Local" and "Roaming" folders present at "C:\Users\YourUserName\AppData"

  
  2- Reinstall Lens Studio

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