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Lens Studio is unusable

  • For reference I've had this problem before too and I know a few others have also.

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  • Hey,

    You can fill out a bug report,

    please go to

    and click "report a bug or error"

    Fill out the form, make sure to include logs.

    This will let them try to figure out what's causing it. 

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  • Hi da.rch and Callum,

    Happy to look into it!

    As Mikael suggested, please use our bug report so we can investigate.



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  • I too had problems with the app crashing.  It definitely h as something to do with ram consumption.  Close everything while using Lens Studio.  All apps and programs and definitely our Internet browser.  I use Chrome and I noticed that it took up a lot of system resources.  Close everything and then try again to see if the issue persist.  

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  • This problem isn't hardware related at all, i've noticed that it is only the 2d viewer that it tends to happen on.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!