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  • Hi Caroline,

    Thanks for using Lens Studio!

    There are two distinct flows for Sponsored and Community Lenses outlined here and here respectively. You'd have to submit one Sponsored version and one Community version should you want both options.  

    It's completely possible to use the same Lens and update existing Community and Sponsored Snapcodes at the same time. Please note, it's not possible to change the type from Community to Sponsored (or vice versa) post submission.

    To include a link to a Community Lens, you could always post the Lens to a story and include a link connected to the Snap.

    To attach a web link to a Snap:

    1. Tap the paper clip button on the Preview screen
    2. Paste a URL copied to your clip board, type one in, or search for one 🔍
    3. Tap ‘Attach to Snap’ to add the current web page to your Snap


    Hope that helps!

    Karolina

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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!