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FBX animation and Shadows

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Pete Collins
Snap Lens Network Member Lens Studio Team

I'm importing an FBX animation from C4D and when I'm viewing the shadow it's casting within studio it renders correctly. When I push to my device to live preview the shadow doesn't render correctly - it looks like the 3D object is missing faces and there's a hole in the shadow.  

Any ideas what might be causing this?

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    Amir Alavi
    Snap Lens Network Member Lens Studio Team

    Hey Pete,

    Can you please share your project file as well as FBX file so I can investigate?

     

    Best,

    Amir.

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    Pete Collins
    Snap Lens Network Member Lens Studio Team

    Thanks Amir - where can I send to - don't really want to upload a link here.

    Thanks

    Pete

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    Amir Alavi
    Snap Lens Network Member Lens Studio Team

    Hi Pete,

    We will send you an email directly where you can attach your file.

     

    Cheers,

    Amir.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

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We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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