The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Lost all of the stats on an updated lens

Follow
Avatar
Deejdrobo
Snap Lens Network Member Lens Studio Team

Hi,

I recently updated one of my lenses to fix a minor error that it had, but since the update, I have lost all the stats that I was able to see. is this normal? or is there a glitch going on here?

here are some images for reference:

Image from Friday ( before I updated)

 

Image from just now

 

 

 

Warm Regards,

Daniel (deejdrobo)

0
  • Avatar
    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi Daniel,

    Thanks for bringing this to our attention!

    Our Engineers are aware of it and are working on a fix. You should be able to see your statistics back up again shortly.

    Cheers,

    Karolina

     
    Comment actions Permalink
  • Avatar
    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi Daniel,

    Wanted to check in and see if you're still experiencing this issue.

    Please let us know and we will be happy to help!

    Cheers,

    Karolina

    Comment actions Permalink
  • Avatar
    Deejdrobo
    Snap Lens Network Member Lens Studio Team

    Hi Karolina,

    Thanks for following up! All has been fixed which is great!

    It was resolved in a matter of hours.

     

    Warm Regards,

    Daniel Robertson

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It