The Snap lens we have been developing for our company has all of a sudden been rejected. It says the lens "Uses Snap trademarks or products or suggests endorsement by Snap" but we have no idea why... We have a snapcode within our marker, but its the snapcode of the lens... Can a mod please look into this ASAP!! We go to print on wednesday!!
Lens ID:
a516a304-6ca8-4af4-b589-af76c34eec2a
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
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What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Colin,
We are looking into it!
Cheers,
Karolina
what is the problem with snap it shown that my snap lens has been rejected.😭
Hello.
Do you know the reason it got rejected?
It should display under your lens or in email.
please reach out to the lens studio team by sending them a email to lensstudio-support@snapchat.com
make sure to include lens id so they can investigate
You can find it under the lens snapcode.
Goodluck :)
but the mark not for snap or include this my marker😭
Hello again,
If you are unsure why it got rejected,
reach out to them via email, their support email is
lensstudio-support@snapchat.com
Make sure to include the lens id, you can find it under the snapcode in your "my lenses".
let me know if you need help.
Hello.
My lens has been rejected for the same reason, i don't know why "Uses Snap trademarks or products or suggests endorsement by Snap".
ID lens : 56a5ee90-0311-43f8-8e17-f04cbd588759
Thanks
Hi Takinours,
I can help you out with reviewing your Lens rejection. Please be on the lookout for a Support email from Zendesk.
Cheers,
Neha