We are facing some big issue with selfie camera in huawi mate20 Pro as it is zoomed, also when I take a video in snap sometimes it get stuck and the picture get freez in addition that the videos and pictures are not clear (low quality)
I hope snap chat can fix this issues that we are facing in huawi mate20 pro
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Hamad al-jassim,
Every device Snapchat runs on works a little differently — and unfortunately, this can sometimes result in inconsistent experiences. Please visit: https://support.snapchat.com/ for more information.
Cheers,
Karolina