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Snapchat video autoplay problem on iOS

  • Hey Dave,

    How are you jumping into the Snapchat Browser? Via a Lens?

    Thanks, 
    Kaitlyn

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  • Hi Kaitlyn.

    Right now we're jumping in through a snapcode, but eventually we have to jump into the browser through a lens.
    Are there any differences in behaviours for different entrances?

     

    Greetings,

    D

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  • Hey Dave,

     

    Can you share the Snapcode you're jumping through? Then I can forward to the right engineering team to take a look.

    Cheers,
    Kaitlyn

     
     
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  • Hello,

    I've been searching for an answer to this exact problem for weeks now.

    We have a web app which opens in Snapchat's browser via a Snapcode. The videos are muted, set to autoplay, and work perfectly on Android devices via the in-house Snapchat browser, and also in Safari on iOS and macOS. 

    When accessing on an iPhone using the Snapchat browser, videos will not autoplay, even when inline, muted, audio track removed, and autoplay enabled.

    Any help would be greatly appreciated!

    Thanks,
    Al

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!