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Lens Studio

  • Hi Tauguylar brice,

    Can you clarify which online Lens statistics you need interpreted? Do you mean in My Lenses? Do you mean on your profile page? Perhaps these other posts can help you find your answer:

    Also if you're making your own GIF animation (rather than using the GIPHY import), you should be able to define whether the animation loops or plays once. You can learn more about configuring your 2D Animation here.


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  • Hi Katlyn,

    thanks for the request, for the stats i would like to know what "scan" does mean, and "share" mean too? Can we say that the sum of Scan and Share  = Total of person who has used the lens?


    I define my gif animation but even i make it play once, in lens studio it plays loops

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  • Hey Tauguylar brice,

    Scans are the amount of times someone opens a Lens using a Lens Link or after physically scanning the Snapcode. And Shares are the amount of times someone sends a Lens to friends over direct messaging, through their story, etc. out of the Snapchat application.

    For your animation, are you sure you unchecked "Always play" in the Inspector Panel?


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  • Hi Kaitlyn,

    Thank you so much for the precision about how to interpret Lens statistic. About the gif, I want to know where I can unchecked "always play" in the inspector panel...

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  • Of course! Simply select your imported animation resource. In the Inspector panel you will then see the animation settings for your animation resource. The fourth setting listed is "Always play":


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  • Hi Kaitlyn,

    Thank you very very much, I just find it. Thank you for your disponibility and for the time you gave me for helping me. Thank You!

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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!