My Lens got rejected for including a username.
My query is that I used two words in the name "Background Picker" and it was rejected for including a username where as the name I used is a general term. My lens ID is a09650cc-b072-45a4-89df-8afc4d504ad0.
I would like to know how to fix this problem.
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey sjs1905,
I'm seeing this Lens as live. Did you submit an update?
Best,
Kaitlyn
Yes I have submit an update with the name “Backdrop Chooser” although if lenses get rejected for using general words/terms that are usernames I find that annoying as there are millions of Snapchat users. Thank you though.
Hey sjs1905,
Might you be able to share a screenshot of the old version so I can better understand the possible rejection reason? That way we can better mitigate these situations in the future.
Thanks,
Kaitlyn
Sorry I have no screen shot of it.
Ok, well do reach out in the future if it happens again. We're always looking to improve our products and processes, and welcome all feedback.
Thanks,
Kaitlyn