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Couple of questions

  • Hey Callum,

    1. In order to link the face stretch to a face mask you will have to rearrange the order of the face stretch in the objects panel. If the face stretch is last in the objects panel, it will be applied last. So if your order is Face Mask and then Face Stretch, the mask will apply and then the masked face will be stretched. 
    2. In order for Lenses to appear on your creator profile, you need a combination of things: a live Lens; popularity; and adherence to the Lens Studio Submission Guidelines (so that the profile page is appropriate for the public). To remove a Lens, simply turn it offline. To add a Lens, boost it's popularity by posting it on the forum here or other social sites as recommended in this guide.

    Cheers,
    Kaitlyn

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  • Hi Kaitlyn,

    This information is very useful. Thank you!

     

    Callum

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  • Hi Kaitlyn,

    Some of my lenses I believe have copyrighted music in them. If I removed the music, would it run through an algorithm and be added to my profile page automatically?

    Also, I have a soundboard for a TV show, would this class as copyrighted material and not be added to my profile also?

    Thanks again,

    Callum

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  • Hey Callum,

    I cannot guarantee whether a Lens will pass review or not, but if the Lens is already popular enough and you remove any content you don't have the rights to use, adhere to the rest of theLens Studio Submission Guidelines, and resubmit it should appear within a day. Of course if that isn't the case, feel free to let me know and we can take a deeper look.

    Cheers,
    Kaitlyn

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