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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
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Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Brit,
Just answered you in the other thread, but I'll reiterate the answer here for the rest of the community:
After you submit a Lens, you can turn on the "do not promote" option by:
Then your Lens will not be promoted in Lens Explorer and will not be shown in search results. Note your statistics will disappear for a couple minutes as the system resets your Lens, but they will reappear shortly.
Also note that the Lens is "private" as long as you don't share it and "do not promote" is turned on. To completely ensure that no one can see your Lens, simply turn it offline within My Lenses.
Cheers,
Kaitlyn
@...
Hello,
I had a lens on snapchat that was in review for a very long time. It is now back up and it is renamed 'hh' and is a completely empty filter. I worked very hard on this filter please help me get it back.
lens ID: 3695d59d-b289-4c33-a8b0-766fd49badf1
This is what it looks like now (below)
This is what it looked like before (below)