I hope someone has the solution to this, I really want to use lens studio but how can I use it if it won't even download. I've agreed to the terms and conditions but as soon as I press download for mac it moves up to the top of the page. Nothing happens and no download occurs. What can I do to fix it?
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Graphics
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi kaia.alkh,
Do you hit the System Requirements for download?
Let me know,
Kaitlyn
Eu tenho os requisitos do sistema e também não consigo completar o download.