I have this problem “again” with a lens not working! I got an email that is live but it keeps “loading” 😩 here is the link to it
https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=da56b547d42144699536c73a5b68d0e7&metadata=01
*last time i had this problem u said it might be because of the filse name need to be in E which is i did this time, but obviously not working :(
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Bayader,
Have you checked to make sure all of the resources' file names are in English alphanumeric characters? It appears there may be one file that has a non English character.
Best,
Kaitlyn