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Update being in review for too long

  • Hi Jimmi,

    There has been an influx of Lens submissions over the past couple of days. Unfortunately there is nothing you can do to speed up the process, but do note secondary Lens submissions take longer to review. We appreciate your patience and encourage you to keep creating with Lens Studio!


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  • I updated my lens today at 5 am and still its on review ... i need the lence tonight at my time  ... i design it especially for this event .. please snapchat speed up

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  • Hi salsa,

    I'll follow up with you in another thread about this issue.


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  • My Lens was live for a week, did some optimization, submitted few times and get these random messages:

    The update of this Lens was rejected Incites or glorifies violence or the use of weapons

    Threatens to harm a person, group of people, or property

    It looks like a joke, considering the content :) Can you help?

    Here's ID: 5c95b319-0a48-4378-a9f0-a4c6f772170a


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  • Hey Jimmi,

    Happy to follow up with you offline about this. Be on the lookout for an email from Zendesk.


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  • Hello There 

    I just made an small update to Lens, but It's being reviewed for a very long time. 

    i want Edit it or deactivate it , thanks for help

    lens ID : d470f054-8c91-467b-9fe0-a788e667feb4

    URL :

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!