Hello,
I just made an small update to Lens, but It's being reviewed for a very long time.
Is there anything I can do to speed up the review and see it live?
Here's ID: 5c95b319-0a48-4378-a9f0-a4c6f772170a
Appreciate any help!
PS. when I publish as a New it takes less that 10 minutes, but this is not an option, as I need the original snapcode link.
Thanks!
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Jimmi,
There has been an influx of Lens submissions over the past couple of days. Unfortunately there is nothing you can do to speed up the process, but do note secondary Lens submissions take longer to review. We appreciate your patience and encourage you to keep creating with Lens Studio!
Cheers,
Kaitlyn
I updated my lens today at 5 am and still its on review ... i need the lence tonight at my time ... i design it especially for this event .. please snapchat speed up
Hi salsa,
I'll follow up with you in another thread about this issue.
Cheers,
Kaitlyn
My Lens was live for a week, did some optimization, submitted few times and get these random messages:
The update of this Lens was rejected Incites or glorifies violence or the use of weapons
Threatens to harm a person, group of people, or property
It looks like a joke, considering the content :) Can you help?
Here's ID: 5c95b319-0a48-4378-a9f0-a4c6f772170a
Thanks!
Hey Jimmi,
Happy to follow up with you offline about this. Be on the lookout for an email from Zendesk.
Cheers,
Kaitlyn
Hello There
I just made an small update to Lens, but It's being reviewed for a very long time.
i want Edit it or deactivate it , thanks for help
lens ID : d470f054-8c91-467b-9fe0-a788e667feb4
URL : https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=439ac3499da14b53b93ed4fd05c0f2dc&metadata=01