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Download an existing filter

  • Hi Adrienne,

    Do you still have access to that project file? If so, all you have to do is:

    1. Open the Project Folder in Lens Studio
    2. Log out of the other account while in My Lenses
    3. Log into the desired snap account
    4. Submit as a new Lens

    If you don't have access to the project file then we unfortunately cannot retrieve it for you and you will have to remake the Lens.

    Best,
    Kaitlyn

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  • Thanks, but no, I don't have access to the project file. Thats what I'm trying to download. 

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  • Hi there, I wonder how I might download an existing lens, I want to modify a lens that I like on Snapchat.

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  • Hi Diego,

    The only way to modify a Lens is with the original project file. If you don't have the file, you could try reaching out to the original creator or try recreating it using the Lens Studio templates as a jumping off point.

    Cheers,
    Vincent

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!