Hello
Everytime I open lens studio. It just freezes on the Template page like its loading or getting info. Then it freezes, but when i try to open it. It ask me if i wanna recover my lost files and thats the only way I can access lens studio.
Or via a lens studio but opening from start menu leads to death. What is happening.
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
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Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey frankshishi,
Have you downloaded the latest version of Lens Studio here yet? Let me know if you're still running into issues working the new program.
Thanks,
Kaitlyn
Ya I have. Just this morning.
Thanks for letting us know frankshishi. I'll follow up with you offline to see if we can figure out what's causing the new Lens Studio to crash on your machine.
Best,
Kaitlyn
Sure. I have been talking with Travis about it too. it is really weird because It opens when I click any Lens studio file from the structure but when I click start menu. It doesn't work.
So technically I can still work in it, but its just annoying...
Very weird and happy Travis is helping too. I'll sync with him to see where we're at with this - thanks!