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Lens Studio crashes every time I try to use a template

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Jacob England
Snap Lens Network Member Lens Studio Team

I can get Lens studio running perfectly fine but whenever I try to load a template or start a project it fails to load and then crashes. My system meets all of the minimum requirements for Lens Studio so I'm not sure why this is happening. I have tried reinstalling several times. 

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey Jacob,

    I'll follow up with you offline to see if we can figure out why Lens Studio is crashing on your machine.

    Best,
    Kaitlyn

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    Dennis McClernan Jr.
    Snap Lens Network Member Lens Studio Team

    I am having the same issue

    Windows 10 64 bit
    CPU : Dual Xeon quad core 3ghz
    RAM : 32gb
    GPU : GTX 980
    Version : 2.3.1

    Opens just fine, but when I try to open a template or start a new project it crashes out without message. I have tried running as admin, and uninstalling and reinstalling to different locations on 2 different drives.

    Posted to ask about it, but so far only response has been asking if I am using the most current version of Lens Studio.

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    Samis
    Snap Lens Network Member Lens Studio Team

    Did you fix this problem?

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    Nope I just bought a new computer

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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