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What system are you using?
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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
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Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
The Lens should be under 4 MB in size
The Lens frame rate should be higher than 20 FPS on high end devices and 10 FPS on low end devices. Please refer to the Performance and Optimization guide for additional information
The Lens should consume less than 120 MB of RAM
The Lens should run without raising exceptions or crashing. Check that there are no errors in the Logger panel when previewing the Lens. Please refer to the Debugging guide for additional information
The Lens when uncompressed should be less than 20 MB. The size of your project's Public folder is an approximation of the uncompressed Lens size.
Hey Abel,
I'll follow up with you offline so we can see why your Lens was rejected as this is very particular to your case.
Best,
Kaitlyn
I submitted it again this morning and it has not been rejected so I think it worked. Thanks for your replies, though.