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My Lenses

  • Hey evrythingxo,

    Have you ever been able to submit any Lenses? Can you see the submit Lens confirmation page?

    And can you try:

    • closing out the my lenses window with the x button on the top right of the window
    • resubmitting
    • waiting a few seconds 

    Let me know if you're able to see the My Lenses screen after that. If not, we can further troubleshoot.


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  • I'm having the same issue, when I click submit lense I get a loading screen that never ends. I've tried closing out the my lense window and trying again, I've attempted to logout and log back in, I've reinstalled, rebooted computer. All these attempts and I'm still stuck on loading when submitting a lense.

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  • Hey TheDevTron,

    Did you create the Lens or did someone else create it and send it to you to submit?

    If you created the Lens, is it possible you logged into My Lenses once with a different Snapchat username?


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  • I can't open ( My Lenses ) panel 


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  • Hi Joury,

    Can you share a video of what you see when you attempt to open? Are you receiving an error message? Does Lens Studio crash? Any additional details will be super helpful for us to figure out what's going wrong.


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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!