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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
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Version
Graphics
Follow the next steps to help us solve your issue:
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Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
There is a Photoshop texturing guide which walks through how the PBR textures works. You can find the guide here:
https://lensstudio.snapchat.com/guides/3d/photoshop-texturing/
To summarize, there are three textures that make up PBR.
BaseColor - Defines the overall color of the material
Normal - Normal maps allow you to fake the illusion of depth and detail on a 3D model
MaterialParams - Material Params is probably the one that needs the most explaining. For optimization, it's three things baked into a single texture using color channels. In the Material Params texture, the Red channel represents Metallic, the Green channel represents Roughness and the Blue channel represents Ambient Occlusion. Follow the "Create a Material Params Texture" for details on how to create this texture yourself. Basically, each channel you can think of as a black and white texture that represents the amount of Roughness, Metallic and Ambient Occlusion. Then, you use Photoshop or an image editor to bake the channels into a single texture.
Thanks, that clarifies it.