Five days ago I submitted an update for a lens I created. On the My Lenses window it states it is still in review. And I can see when I scan the snapcode it is still not updated. How long does it usually take to update a lens?
Also, even though I know the lens has been viewed and shared, I can´t see any statistics. I just get a -.
Is my lens stuck or lost in the process?
Thanks!
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey EGM,
I'll follow up with you offline so we can get to the bottom of this issue.
Best,
Kaitlyn
I have the same problem now! Anyone know how to fix this??