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What is Your Lens Submissions Review Average Wait Time?

  • Also, now I made another tweak in the lens and need to resubmit again, but it's still waiting for review. Is there a way to cancel review and submit this new one? 


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  • I'm having the same problem. Been waiting for a full 24hrs now

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  • I just submitted a new lens and it got approved in less than 15 minutes. But my revision review is still hanging. Hmmm...

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  • Hey everyone,

    Secondary Lens submissions (i.e. updates to submissions) take longer to review, but you should expect to have it soon. We appreciate your patience!


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  • Hey guys i need serious help cause some of my lenses are in review for 1 month or longer and two of my lenses are in review from today i hope this doest effect anything but it sucks cause i cant edit or delete them





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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!