The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

Contests (2018)

Follow
Avatar
toryrobinson14
Snap Lens Network Member Lens Studio Team

Hello, I'm Tory, I'm 16 and I live in the UK. I've been a Snapchat user for a few years now and it's my favourite app. I don't really wanted to participate in the 'January Jumpstart' contest but unfortunately it's just for US users and I think it's only for over 18's too 😭  I'm hoping that during 2018 there will be some more contests for people in different countries and the US too, that someone my age can participate in. If someone could tell me if and when there are anymore contests that would be great, I think it'd be a really awesome thing to get involved in and I could really use a "Lens Studio Swag Bag" 😂

0
  • Avatar
    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hi Victoria,

    Unfortunately the initial contest is only for US residents ages 18 and older, however we are looking to open up participation in other countries for subsequent contests that will happen this year.

    Until then, we encourage you to keep creating with Lens Studio. And who knows - if you create really cool Lenses and share it with the world you might still end up with some Lens Studio swag 🙃

    Cheers,
    Kaitlyn

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It