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Getting Started

تابع منشورات جديدة منشورات وتعليقات جديدة

Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Yay!!
    • Permanently deleted user
    • 20 مايو، 2019 22:08
    1 تعليق
  • How to connect face in 3D
    • Permanently deleted user
    • 13 مايو، 2019 12:25
    1 تعليق
  • 3D Image Tracking
    • Permanently deleted user
    • 7 مايو، 2019 18:28
    1 تعليق
  • Creating a lens
    • Permanently deleted user
    • 29 ابريل، 2019 10:25
    1 تعليق
  • Pushed lens stuck on loading
    • Corinne Dohmen
    • 25 ابريل، 2019 14:28
    1 تعليق
  • Baking two animations on the FBX
    • Permanently deleted user
    • 25 ابريل، 2019 13:56
    2 تعليقات
  • All pushed lenses show "Loading"
    • Don Olsen
    • 18 ابريل، 2019 18:33
    8 تعليقات
  • Attach Location and Lens
    • Permanently deleted user
    • 8 ابريل، 2019 12:13
    1 تعليق
  • karaoke
    • Laurent
    • 27 مارس، 2019 13:43
    • تم التحرير
    3 تعليقات
  • add particles on a sprite?
    • Permanently deleted user
    • 23 أكتوبر، 2018 17:49
    3 تعليقات
  • Thermal Effect
    • Isaacsanchez321
    • 23 سبتمبر، 2018 21:53
    1 تعليق
  • what is the Resource Class used for?
    • eL Be
    • 6 يوليو، 2018 08:22
    1 تعليق
  • C4D animation layers
    • Permanently deleted user
    • 7 يونيو، 2018 10:39
    4 تعليقات
  • Preview stuck on face
    • Benjamin Sacks
    • 1 مايو، 2018 23:30
    2 تعليقات
  • Custom lens to submit as a Geofilter
    • Permanently deleted user
    • 26 ابريل، 2018 18:51
    1 تعليق
  • 3D Surface Tracking Not Working
    • tvncarter
    • 24 ابريل، 2018 18:15
    1 تعليق
  • How to add only a picture ?
    • Permanently deleted user
    • 24 مارس، 2018 17:33
    1 تعليق
  • Share Lens in Story?
    • Permanently deleted user
    • 6 مارس، 2018 22:38
    1 تعليق
  • Opacity
    • Alessandro Ravagnan
    • 11 فبراير، 2018 02:13
    1 تعليق
  • How to create a Fixed fullscreen frame like a Geofilter? (2D and not animated) **photo**
    • vedantsabadra
    • 7 فبراير، 2018 10:28
    2 تعليقات
  • Tools to create animation
    • Kashcorp
    • 6 فبراير، 2018 07:52
    1 تعليق
  • what's a good 2d animation program that's compatible for studio lens?
    • Permanently deleted user
    • 30 يناير، 2018 10:02
    1 تعليق
  • help with picture
    • Permanently deleted user
    • 22 يناير، 2018 11:33
    1 تعليق
  • Preview phone resolution
    • julien
    • 18 يناير، 2018 21:55
    1 تعليق
  • PBR specifications?
    • Punto Devista
    • 17 يناير، 2018 21:22
    2 تعليقات
  • How do I make a model
    • Permanently deleted user
    • 14 يناير، 2018 16:52
    1 تعليق
  • Sharing Lens Code
    • William Laham
    • 14 يناير، 2018 16:38
    1 تعليق
  • How do i add a png or jpg picture
    • Permanently deleted user
    • 13 يناير، 2018 11:19
    2 تعليقات
  • Are you able to update the lens icon?
    • Aaron
    • 13 يناير، 2018 10:18
    2 تعليقات
  • How to make a draggable billboard object?
    • Matthew Mular
    • 12 يناير، 2018 22:28
    • تم التحرير
    5 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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