The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

كل منشورات المجتمع

إظهار المواضيع إظهار كل المنشورات
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Why don't I see it on snap camera?
    • Permanently deleted user
    • 15 ابريل، 2020 23:05
    • تم التحرير
    4 تعليقات
  • Request a lens here
    • Permanently deleted user
    • 15 ابريل، 2020 22:49
    0 تعليقات
  • filter not popping up on search
    • Permanently deleted user
    • 15 ابريل، 2020 21:20
    1 تعليق
  • Inspector
    • Permanently deleted user
    • 15 ابريل، 2020 20:35
    1 تعليق
  • Scripting Example not working
    • גרה פיינבוך
    • 15 ابريل، 2020 20:03
    2 تعليقات
  • Audio Scripting
    • Timbrennan
    • 15 ابريل، 2020 19:30
    0 تعليقات
  • Add post effect only to face inset !
    • Permanently deleted user
    • 15 ابريل، 2020 18:49
    1 تعليق
  • Why wont it work
    • Permanently deleted user
    • 15 ابريل، 2020 18:04
    1 تعليق
  • Audio Scripting
    • Timbrennan
    • 15 ابريل، 2020 14:01
    1 تعليق
  • My lens was rejected due to copyright.
    • Permanently deleted user
    • 15 ابريل، 2020 11:40
    2 تعليقات
  • Many Mouths
    • Permanently deleted user
    • 15 ابريل، 2020 07:44
    0 تعليقات
  • Arcade Blush
    • Permanently deleted user
    • 15 ابريل، 2020 05:58
    0 تعليقات
  • Lens Studio pairs, sends, but lens does nothing?
    • Jared252016
    • 15 ابريل، 2020 05:14
    0 تعليقات
  • Segmentation with 3D Object (hat)
    • Permanently deleted user
    • 15 ابريل، 2020 03:33
    6 تعليقات
  • Live but cant search it
    • Permanently deleted user
    • 15 ابريل، 2020 02:58
    • تم التحرير
    1 تعليق
  • Juguito de Termi
    • Permanently deleted user
    • 15 ابريل، 2020 02:50
    0 تعليقات
  • Script Username
    • ItzJustSamu
    • 15 ابريل، 2020 01:30
    2 تعليقات
  • not responding then closing
    • emmaguardiani
    • 15 ابريل، 2020 01:17
    12 تعليقات
  • Rejection of lenses
    • Snap_factory
    • 15 ابريل، 2020 00:10
    8 تعليقات
  • Feature Request
    • ItzJustSamu
    • 14 ابريل، 2020 22:36
    3 تعليقات
  • no face effects
    • Permanently deleted user
    • 14 ابريل، 2020 22:32
    5 تعليقات
  • Cant find my lense in the catalogue
    • Permanently deleted user
    • 14 ابريل، 2020 21:29
    1 تعليق
  • red money sign
    • elmeracosta704
    • 14 ابريل، 2020 20:51
    1 تعليق
  • LensStudio Tutorial [ ARABIC ]
    • Kanz
    • 14 ابريل، 2020 19:48
    • تم التحرير
    1 تعليق
  • Statistics for individual lenses
    • Permanently deleted user
    • 14 ابريل، 2020 18:05
    1 تعليق
  • NEED HELP
    • lexiboo960
    • 14 ابريل، 2020 16:17
    1 تعليق
  • script python Add-on
    • Albrektv
    • 14 ابريل، 2020 14:34
    1 تعليق
  • [Snap Camera] Lens Behaving Differently
    • hardiksave01
    • 14 ابريل، 2020 13:16
    4 تعليقات
  • Publication
    • maja7l2
    • 14 ابريل، 2020 10:17
    1 تعليق
  • image on full screen after a button being pressed?
    • FelixFeFe
    • 14 ابريل، 2020 09:50
    4 تعليقات
  • «
  • ‹
  • 434
  • 435
  • 436
  • 437
  • 438
  • 439
  • 440
  • 441
  • 442
  • 443
  • 444
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It