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  • Saxo Time !
    • mrtolien
    • March 17, 2018 13:17
    0 comments
  • Pray Stations of the Cross on Snapchat!
    • Nick J. Longo
    • March 17, 2018 05:52
    0 comments
  • Playable Drum Set lens
    • Chris Lane
    • March 15, 2018 18:16
    • Edited
    0 comments
  • Pi Day Pizza Party
    • Eve Teodorczyk
    • March 15, 2018 13:36
    • Edited
    0 comments
  • Black Hole Portal: A Tribute to Stephen Hawking
    • Bram van de Ven
    • March 14, 2018 19:59
    4 comments
  • Roomba Cat (interactive + sound)
    • rigel.prime
    • March 14, 2018 22:01
    • Edited
    1 comment
  • Snap Henry - An AR "Flat Stanley" Experience
    • Steve Tiseo
    • March 13, 2018 16:20
    2 comments
  • Catch the Golden Snitch! Interactive game/Tap to play
    • Bram van de Ven
    • March 13, 2018 14:42
    0 comments
  • March For Our Lives
    • Benjamin Sacks
    • March 13, 2018 14:33
    • Edited
    0 comments
  • My SnapChat Filter Collection 🤘🏽
    • ChrisEditing
    • March 06, 2018 00:16
    4 comments
  • Robot Butt
    • Rocky
    • March 05, 2018 16:56
    0 comments
  • Sonic Finger Pose Lens
    • edgyinfinite13
    • March 04, 2018 22:42
    • Edited
    0 comments
  • Snapchat Retro Filter Effect
    • ChrisEditing
    • March 02, 2018 23:29
    4 comments
  • Find all the Owens wow
    • kAR Graphics
    • March 02, 2018 05:34
    0 comments
  • AR Sculptures
    • Alessandro Ravagnan
    • February 28, 2018 00:51
    4 comments
  • Trump saying wrong
    • carcar999
    • February 27, 2018 14:56
    0 comments
  • Avatar Theme Audio
    • carcar999
    • February 26, 2018 00:40
    0 comments
  • Friends Theme Audio
    • carcar999
    • February 26, 2018 00:39
    0 comments
  • Family Feud X Lens
    • carcar999
    • February 25, 2018 05:14
    0 comments
  • Drake and Josh Lens
    • carcar999
    • February 25, 2018 05:13
    0 comments
  • Lady Liberty Lens
    • Dylon Fiala
    • February 24, 2018 12:18
    0 comments
  • Rainbow Vision Lens
    • itzinam99
    • February 22, 2018 12:08
    4 comments
  • 3D Luigi, 3D Alien and 3D Pickle Rick!
    • Julien van Dorland
    • February 20, 2018 17:18
    0 comments
  • Seinfeld Version 1 and Version 2!
    • Julien van Dorland
    • February 20, 2018 17:18
    0 comments
  • Rainbow Filter!
    • Julien van Dorland
    • February 20, 2018 17:17
    1 comment
  • Colour Filters!
    • Julien van Dorland
    • February 20, 2018 17:16
    0 comments
  • My first lens!!! please check it out
    • Amanda Wolfe
    • February 19, 2018 08:12
    0 comments
  • Motivational Shia LaBeouf Lens
    • Justin Melillo
    • February 15, 2018 18:37
    0 comments
  • Valentine’s Day 3D Lens!!
    • Justin Melillo
    • February 14, 2018 19:06
    • Edited
    5 comments
  • Barrel Roll
    • tom roohan
    • February 12, 2018 23:25
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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