We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hlo ardabberkk,
Open this link-https://support.lensstudio.snapchat.com/hc/en-us/articles/360031427051-How-do-I-become-a-Creator-in-the-Snap-Lens-Network-
Cheers
Vivek.0525
This doesn't work for me, I've sent more than 10 emails and forms to Snapchat, but I haven't received a response, please help if anyone from the lens studio team saw this message.
Hey,
The harassing Snapchat or employees from snapchat in order to achieve “verified” status leads to immediate and permanent disqualification. You can read this here
Best,
justin.crx
how do i find out how to get
Hey,
Open this link: https://support.lensstudio.snapchat.com/hc/en-us/articles/360031427051-How-do-I-become-a-Creator-in-the-Snap-Lens-Network-
Best,
justin.crx
Hi ardabberkk,
Snap Stars are being rolled out to a small group of Snapchatters. Over time, Snap Stars may become more widely available, so keep an eye out. Team Snapchat will reach out to you via email if they want to verify you. Having said that, keep creating lenses!
I hope this helps!
Cheers,
Bakari Mustafa