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    trendalmamlkah
    Snap Lens Network Member Lens Studio Team

    Amazing lens!

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    ibra
    Snap Lens Network Member Lens Studio Team

    Thank you so much for your comment trendalmamlkah

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    Jay.mills1
    Snap Lens Network Member Lens Studio Team

    Really cool!

    Jay (jay.mills1)

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    Maya🦋
    Snap Lens Network Member Lens Studio Team
    • Edited

    This is brilliant! I love all the details x

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    hamokam0
    Snap Lens Network Member Lens Studio Team

    Cool

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    ibra
    Snap Lens Network Member Lens Studio Team

    Thank you Jay.mills1 🌹🌹😘😘

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    ibra
    Snap Lens Network Member Lens Studio Team

    Thank you Maya🦋

    I really happy that you love it.

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  • Avatar
    ibra
    Snap Lens Network Member Lens Studio Team

    Thank thank you hamokam0 🌹🌹😘

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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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