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Submitted Old Lenses for Reuse

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Snap Lens Network Member Lens Studio Team

There's a lens that changed your face and voice which I loved and found so hilarious. I have a bunch of friends who love it as well. I've searched the community forum and cannot find anything for it. I have videos from when I saved it, how can I submit this as a request to bring it back or for me to have for my own account? I only brought back my account because I wanted this lens! I have included a picture of someone else's I found. Would love to know! Thanks.

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We're here to help! We just need a little bit of information...

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Graphics

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  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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