Lens and its update being rejected

Follow
Avatar
Jean-Francois Yapi
Snap Lens Network Member Lens Studio Team

Someone please tell me what I'm doing wrong here!

The original lens I've created got rejected and I got this message:

Reason for rejection:
This Lens features content that is sexual in nature. This may include nudity, sexual activity, or explicit imagery

I reviewed it, there was a middle finger in the photo I used. I get it. I fixed it. Changed the picture. New photo right? Rejected again!! This time, with this message

Reason for rejection:
This Lens contains material that is not appropriate for Snapchatters. This includes offensive language such as profanity, derogatory remarks, obscene gestures, and sexual innuendos

Seriously??

Unless I'm missing something, there's no profanity, no derogatory remark, no obscene gesture, no sexual innuendo in the work!!

0
Have a comment?

Please sign in to leave a comment.

Didn't find what you were looking for?
New Post

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It