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  • problem with importing PNG format
    • Valentin Savenkov
    • 24 ديسمبر، 2017 05:15
    2 تعليقات
  • Dimensional Photography Lens
    • Permanently deleted user
    • 23 ديسمبر، 2017 17:33
    1 تعليق
  • Snapchat lens with an artwork of upcoming song and an audio preview when you click on it
    • Permanently deleted user
    • 30 ديسمبر، 2017 00:19
    • تم التحرير
    3 تعليقات
  • Animating Textures/ video importing
    • Permanently deleted user
    • 23 ديسمبر، 2017 15:25
    4 تعليقات
  • 4 Days in Review
    • Dario Nobel
    • 23 ديسمبر، 2017 11:06
    9 تعليقات
  • Lens Studio Crashes when importing file
    • Permanently deleted user
    • 22 ديسمبر، 2017 23:46
    5 تعليقات
  • Optimizing 2D Textures, Best Practices مُميَّز
    • Travis Chen
    • 22 ديسمبر، 2017 19:48
    • تم التحرير
    1 تعليق
  • Shadow for 2D Sprite?
    • Permanently deleted user
    • 22 ديسمبر، 2017 16:23
    9 تعليقات
  • Interaction to a billboard
    • Anwar Noriega
    • 22 ديسمبر، 2017 11:09
    6 تعليقات
  • Newest version "Darkness Abounds" Filter -- a tad creepy.
    • Permanently deleted user
    • 22 ديسمبر، 2017 07:53
    2 تعليقات
  • 3D bitmoji Support
    • Permanently deleted user
    • 22 ديسمبر، 2017 05:38
    2 تعليقات
  • Particle System?
    • Permanently deleted user
    • 21 ديسمبر، 2017 23:15
    1 تعليق
  • Multiple animation import
    • Permanently deleted user
    • 21 ديسمبر، 2017 20:37
    1 تعليق
  • These Lenses are amazing! Have you tried to submit for the contest?
    • Kaitlyn Benitez-Strine
    • 21 ديسمبر، 2017 18:28
    4 تعليقات
  • Fresh Avocado
    • Rob Diaz
    • 21 ديسمبر، 2017 17:29
    7 تعليقات
  • "From Camera" Reflections مُميَّز
    • Travis Chen
    • 21 ديسمبر، 2017 02:47
    2 تعليقات
  • Handy Hole
    • Permanently deleted user
    • 21 ديسمبر، 2017 02:55
    • تم التحرير
    1 تعليق
  • Why a 24 hour limit?
    • Permanently deleted user
    • 21 ديسمبر، 2017 01:32
    2 تعليقات
  • Dancing Santa (2D)
    • Permanently deleted user
    • 21 ديسمبر، 2017 01:54
    • تم التحرير
    6 تعليقات
  • Animation does not loop?
    • Permanently deleted user
    • 20 ديسمبر، 2017 20:03
    1 تعليق
  • How long my animation can be?
    • Permanently deleted user
    • 20 ديسمبر، 2017 19:43
    1 تعليق
  • Snapchat version required for iOS?
    • Permanently deleted user
    • 20 ديسمبر، 2017 21:57
    • تم التحرير
    3 تعليقات
  • When I submit my lense, is it free?
    • Permanently deleted user
    • 20 ديسمبر، 2017 14:25
    1 تعليق
  • Static Tree Lens
    • Permanently deleted user
    • 20 ديسمبر، 2017 10:13
    • تم التحرير
    2 تعليقات
  • Santa Dance
    • Permanently deleted user
    • 20 ديسمبر، 2017 06:06
    1 تعليق
  • Picture Frame
    • fnsubhani
    • 20 ديسمبر، 2017 02:35
    2 تعليقات
  • Joint 3D animation export and import help.
    • Permanently deleted user
    • 19 ديسمبر، 2017 23:05
    3 تعليقات
  • An array of questions.
    • Permanently deleted user
    • 19 ديسمبر، 2017 22:43
    1 تعليق
  • how to make an animation??
    • Permanently deleted user
    • 19 ديسمبر، 2017 15:01
    1 تعليق
  • Our first lens - Cat Dance
    • Permanently deleted user
    • 19 ديسمبر، 2017 15:22
    • تم التحرير
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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