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  • what's a good 2d animation program that's compatible for studio lens?
    • Permanently deleted user
    • 30 يناير، 2018 10:02
    1 تعليق
  • Yum
    • Permanently deleted user
    • 30 يناير، 2018 05:23
    1 تعليق
  • RIH
    • Permanently deleted user
    • 31 يناير، 2018 21:12
    • تم التحرير
    3 تعليقات
  • Trying to do Marco Polo with approach but baby keeps crying...
    • Patrick Henry Vlogs
    • 31 يناير، 2018 04:20
    • تم التحرير
    5 تعليقات
  • Skinned FBX shows strange texture glitch
    • Permanently deleted user
    • 29 يناير، 2018 23:33
    6 تعليقات
  • Play all animation mixer layers at once?
    • Moudiz
    • 29 يناير، 2018 22:55
    1 تعليق
  • Make picture change on tap
    • k-bilsoy
    • 29 يناير، 2018 22:42
    7 تعليقات
  • Using Lens Studio on my Macbook. I am trying to download a character from Mixamo
    • Permanently deleted user
    • 29 يناير، 2018 22:28
    1 تعليق
  • Why did my lens get rejected?
    • Thomas Nguyen
    • 29 يناير، 2018 20:31
    5 تعليقات
  • interactive tap not looping
    • Deb Catalano
    • 29 يناير، 2018 17:55
    2 تعليقات
  • Local Storage
    • Permanently deleted user
    • 29 يناير، 2018 13:44
    2 تعليقات
  • scripting a 3d object animation hint from tutorial code
    • Patrick Henry Vlogs
    • 29 يناير، 2018 00:44
    1 تعليق
  • Why is taking so long to get the review?
    • Permanently deleted user
    • 28 يناير، 2018 22:13
    2 تعليقات
  • Video Support
    • Permanently deleted user
    • 28 يناير، 2018 17:39
    1 تعليق
  • Pulling in Live Data?
    • Permanently deleted user
    • 28 يناير، 2018 15:29
    1 تعليق
  • Masking in lens studio
    • Jye Trudinger
    • 28 يناير، 2018 10:38
    3 تعليقات
  • Control the order of the frames in a animation
    • Permanently deleted user
    • 28 يناير، 2018 03:29
    2 تعليقات
  • Collision between 2 2D Billboard Sprites
    • julien
    • 28 يناير، 2018 01:10
    4 تعليقات
  • PNG Animation from After Effects low Quality
    • Permanently deleted user
    • 27 يناير، 2018 22:23
    • تم التحرير
    2 تعليقات
  • Applying a Post Effect on Tapping
    • Permanently deleted user
    • 27 يناير، 2018 22:07
    1 تعليق
  • How do you make a 2d animation disappear after it has played?
    • carcar999
    • 27 يناير، 2018 21:25
    5 تعليقات
  • What I'm doing wrong with my code?
    • Permanently deleted user
    • 27 يناير، 2018 20:46
    5 تعليقات
  • Lens Studio crashes upon pressing new file or template.
    • Permanently deleted user
    • 27 يناير، 2018 20:23
    4 تعليقات
  • Made a short video tutorial on getting started with lens studio
    • Permanently deleted user
    • 27 يناير، 2018 19:21
    0 تعليقات
  • Trying to spin an object
    • md_cake
    • 27 يناير، 2018 10:17
    • تم التحرير
    2 تعليقات
  • 2D animation Idle/touch
    • Permanently deleted user
    • 27 يناير، 2018 01:55
    1 تعليق
  • Scanning lense from camera roll
    • Permanently deleted user
    • 27 يناير، 2018 01:44
    6 تعليقات
  • MOLE HOLES!
    • Acknickulous
    • 27 يناير، 2018 01:36
    5 تعليقات
  • Importing 2D Animation Texture problem
    • Permanently deleted user
    • 27 يناير، 2018 00:28
    2 تعليقات
  • 360 rotation not playing on import
    • Permanently deleted user
    • 26 يناير، 2018 20:33
    3 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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