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  • Point Level Animation support
    • audonas
    • 27 ابريل، 2018 18:54
    1 تعليق
  • How to place face inset on top of a full screen overlay like the meerkat lens ?
    • Permanently deleted user
    • 27 ابريل، 2018 15:15
    2 تعليقات
  • Floating 2d animation
    • Ryan McCrone
    • 27 ابريل، 2018 15:11
    1 تعليق
  • lenss studio won't start on windows 10
    • I naver
    • 27 ابريل، 2018 14:49
    3 تعليقات
  • Create 2D/3D Background for Face Lenses?
    • Phill
    • 27 ابريل، 2018 14:20
    1 تعليق
  • Sharing the link to a lens
    • Bram van de Ven
    • 27 ابريل، 2018 06:15
    4 تعليقات
  • Missing script
    • Permanently deleted user
    • 27 ابريل، 2018 01:09
    1 تعليق
  • A website to share your lens!
    • wiiiiliam2000
    • 27 ابريل، 2018 00:46
    0 تعليقات
  • Confirm email button on Welcome to Snap Chat isn't working
    • Permanently deleted user
    • 26 ابريل، 2018 20:53
    2 تعليقات
  • Custom lens to submit as a Geofilter
    • Permanently deleted user
    • 26 ابريل، 2018 18:51
    1 تعليق
  • Adding Animation to Existing Bones
    • Permanently deleted user
    • 26 ابريل، 2018 11:59
    1 تعليق
  • Voice And Audio Change or Effects?
    • ChrisEditing
    • 26 ابريل، 2018 02:51
    3 تعليقات
  • Optimize lens crashes Lens Studio
    • Gabe Jacobs
    • 25 ابريل، 2018 16:16
    2 تعليقات
  • Repeating texture dissapears!
    • Gabe Jacobs
    • 25 ابريل، 2018 15:56
    1 تعليق
  • Bill Wurtz "How Did This Happen?" Lens
    • Permanently deleted user
    • 25 ابريل، 2018 14:31
    0 تعليقات
  • Loss of sharpness
    • Hello
    • 25 ابريل، 2018 13:28
    1 تعليق
  • Problems Trying to Freeze Camera
    • Permanently deleted user
    • 25 ابريل، 2018 12:19
    4 تعليقات
  • Rejected?
    • Rhonda
    • 25 ابريل، 2018 05:01
    3 تعليقات
  • Filter Declined for No reason
    • ayoung5555
    • 25 ابريل، 2018 01:09
    1 تعليق
  • LensStudio MouthOpenedEvent
    • Permanently deleted user
    • 25 ابريل، 2018 01:01
    2 تعليقات
  • JavaScript disabling and enabling objects
    • hainesrocker
    • 25 ابريل، 2018 00:41
    1 تعليق
  • Having trouble starting particle systems from script
    • Permanently deleted user
    • 24 ابريل، 2018 22:13
    • تم التحرير
    1 تعليق
  • 3D Surface Tracking Not Working
    • tvncarter
    • 24 ابريل، 2018 18:15
    1 تعليق
  • Large file size for Lens GIFs and PNG/JPEG Sequences
    • Permanently deleted user
    • 24 ابريل، 2018 18:12
    2 تعليقات
  • Change Baseball Cap's logo and color
    • Vince Alvin Villarin
    • 24 ابريل، 2018 09:28
    5 تعليقات
  • Mesh Builder working on preview, but not phone
    • hinick25
    • 24 ابريل، 2018 01:18
    3 تعليقات
  • Crash behavior during "open file" and "import" prompt.
    • David Ellington
    • 24 ابريل، 2018 00:28
    2 تعليقات
  • Multiple lenses
    • Permanently deleted user
    • 23 ابريل، 2018 23:37
    1 تعليق
  • Share metrics not working
    • Hello
    • 23 ابريل، 2018 17:16
    11 تعليقات
  • Invert face mesh?
    • Colin Tucker
    • 23 ابريل، 2018 16:27
    22 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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