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  • The Resources section on the left is gone andI can't get it back.
    • Permanently deleted user
    • 13 يناير، 2018 23:50
    1 تعليق
  • Model shows up back when imported
    • Permanently deleted user
    • 13 يناير، 2018 23:33
    1 تعليق
  • 3D model not moving with base
    • Permanently deleted user
    • 13 يناير، 2018 23:10
    3 تعليقات
  • Unable to upload lenses
    • Permanently deleted user
    • 13 يناير، 2018 22:21
    3 تعليقات
  • Share your lenses
    • Permanently deleted user
    • 13 يناير، 2018 21:42
    2 تعليقات
  • The texture on my animation won't appear, and I don't know why..
    • Permanently deleted user
    • 13 يناير، 2018 20:51
    1 تعليق
  • Model way to small
    • Permanently deleted user
    • 13 يناير، 2018 18:59
    1 تعليق
  • Why was my lens approved for hours but is now rejected
    • Permanently deleted user
    • 13 يناير، 2018 18:37
    3 تعليقات
  • The Lego Intellectual
    • Permanently deleted user
    • 13 يناير، 2018 18:28
    • تم التحرير
    0 تعليقات
  • What is Your Lens Submissions Review Average Wait Time?
    • CyreneQ
    • 13 يناير، 2018 17:58
    5 تعليقات
  • How can I play a sequence of 3d animations?
    • Permanently deleted user
    • 13 يناير، 2018 17:57
    1 تعليق
  • How do i add a png or jpg picture
    • Permanently deleted user
    • 13 يناير، 2018 11:19
    2 تعليقات
  • Are you able to update the lens icon?
    • Aaron
    • 13 يناير، 2018 10:18
    2 تعليقات
  • Lens Studio Crashes after importing fbx file
    • J Asaki
    • 13 يناير، 2018 09:50
    1 تعليق
  • Something went wrong while displaying this page.
    • Permanently deleted user
    • 13 يناير، 2018 03:44
    1 تعليق
  • Object is not moveable by dragging in the app?
    • Permanently deleted user
    • 13 يناير، 2018 03:43
    5 تعليقات
  • Interactive lens help
    • Permanently deleted user
    • 13 يناير، 2018 02:29
    1 تعليق
  • Make Things Change on Tap مُميَّز
    • Jonathan Solichin
    • 19 يناير، 2018 18:45
    • تم التحرير
    79 تعليقات
  • His texture for his eyes make him blind
    • monkeyvadim
    • 12 يناير، 2018 22:24
    2 تعليقات
  • How to make a draggable billboard object?
    • Matthew Mular
    • 12 يناير، 2018 22:28
    • تم التحرير
    5 تعليقات
  • Idea: An option to compress the file to 4MB in LensStudio
    • Permanently deleted user
    • 12 يناير، 2018 20:34
    1 تعليق
  • Sad — hours (Bart Simpson falling)
    • David Garzon
    • 12 يناير، 2018 18:34
    • تم التحرير
    0 تعليقات
  • So frustrating!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    • monkeyvadim
    • 12 يناير، 2018 18:10
    3 تعليقات
  • Skate Lens
    • mrtolien
    • 12 يناير، 2018 17:17
    • تم التحرير
    1 تعليق
  • Lens Studio crashing when opened
    • meme
    • 12 يناير، 2018 17:03
    6 تعليقات
  • Lens in review for 2 days
    • Permanently deleted user
    • 12 يناير، 2018 15:53
    • تم التحرير
    2 تعليقات
  • Blender materials not transforing
    • Permanently deleted user
    • 12 يناير، 2018 14:33
    3 تعليقات
  • Snapchat Lens Filter for Business
    • Permanently deleted user
    • 12 يناير، 2018 11:46
    3 تعليقات
  • Backface Issues
    • Permanently deleted user
    • 12 يناير، 2018 11:39
    1 تعليق
  • Lens rejection
    • Alex_doudnikov
    • 12 يناير، 2018 08:38
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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