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  • My lens has been in review for a week. Parallel review?
    • Permanently deleted user
    • 19 يناير، 2018 07:06
    1 تعليق
  • Lense won't run or upload
    • Permanently deleted user
    • 19 يناير، 2018 04:19
    1 تعليق
  • my lens is not the same in the studio and my phone
    • Permanently deleted user
    • 19 يناير، 2018 03:48
    • تم التحرير
    1 تعليق
  • Rotate Item
    • Calvin Wayne
    • 19 يناير، 2018 02:49
    2 تعليقات
  • When will the challenge winners be announced?
    • Acknickulous
    • 19 يناير، 2018 02:23
    1 تعليق
  • Texture not tiling properly
    • Permanently deleted user
    • 19 يناير، 2018 00:30
    4 تعليقات
  • 2D ANIMATION TAPPING
    • colin_ames
    • 18 يناير، 2018 23:38
    1 تعليق
  • Lens Studio crashing
    • stefanelis00
    • 18 يناير، 2018 22:32
    2 تعليقات
  • Preview phone resolution
    • julien
    • 18 يناير، 2018 21:55
    1 تعليق
  • Why got my lens rejected?
    • Abel
    • 18 يناير، 2018 21:35
    • تم التحرير
    3 تعليقات
  • Automatic rotation in the static object template
    • Permanently deleted user
    • 18 يناير، 2018 19:38
    1 تعليق
  • preview
    • Hannees
    • 18 يناير، 2018 19:35
    • تم التحرير
    1 تعليق
  • SOMEBODY TOUCHA MY SPAGHET
    • Permanently deleted user
    • 18 يناير، 2018 10:57
    0 تعليقات
  • The last time my lens' stats updated was January 14 (when I made/updated it). Why isn't it refreshing when I click refresh?
    • Permanently deleted user
    • 18 يناير، 2018 06:04
    7 تعليقات
  • [2.5D] Emoji Lenses!
    • Permanently deleted user
    • 18 يناير، 2018 04:53
    0 تعليقات
  • Lens
    • gindisnaps
    • 18 يناير، 2018 04:44
    3 تعليقات
  • Object wont accept texture
    • Punto Devista
    • 18 يناير، 2018 03:09
    • تم التحرير
    1 تعليق
  • Crashing Lens Studio
    • ryanof
    • 18 يناير، 2018 02:37
    1 تعليق
  • Camaro
    • Permanently deleted user
    • 18 يناير، 2018 00:27
    0 تعليقات
  • Frs
    • Permanently deleted user
    • 18 يناير، 2018 00:26
    0 تعليقات
  • different camera's?
    • Permanently deleted user
    • 18 يناير، 2018 00:19
    5 تعليقات
  • Text box / label
    • Calvin Wayne
    • 18 يناير، 2018 00:01
    3 تعليقات
  • Lens Studio crashes
    • Andrè Aksetøy
    • 17 يناير، 2018 23:28
    5 تعليقات
  • My Lenses
    • Permanently deleted user
    • 17 يناير، 2018 22:24
    5 تعليقات
  • Happy Ice Cream
    • Permanently deleted user
    • 17 يناير، 2018 21:31
    5 تعليقات
  • PBR specifications?
    • Punto Devista
    • 17 يناير، 2018 21:22
    2 تعليقات
  • Can I integrate Bitmoji and make my own 3d animation?
    • Markman641
    • 17 يناير، 2018 20:32
    1 تعليق
  • Filter On tap
    • Permanently deleted user
    • 17 يناير، 2018 20:01
    1 تعليق
  • I tried making something Knuckles related, this is what i did
    • Permanently deleted user
    • 17 يناير، 2018 19:26
    0 تعليقات
  • 3D-Model in LensStudio
    • Permanently deleted user
    • 17 يناير، 2018 19:11
    15 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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