The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

كل منشورات المجتمع

إظهار المواضيع إظهار كل المنشورات
عرض المنشورات بدون حالة الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • How do you link a billboard to a script?
    • carcar999
    • 26 يناير، 2018 19:36
    • تم التحرير
    1 تعليق
  • USE ANIMATIONS MADE WITH LENS STUDIO
    • Permanently deleted user
    • 26 يناير، 2018 11:25
    1 تعليق
  • It says the lens is pushed to my device, I get the notification, but it doesn't appear in Snapchat
    • Acknickulous
    • 26 يناير، 2018 04:46
    10 تعليقات
  • Metal Gear Game Over. Snake Snaaakkkkeeee
    • Permanently deleted user
    • 26 يناير، 2018 03:22
    0 تعليقات
  • Metal Gear Alert
    • Permanently deleted user
    • 26 يناير، 2018 03:21
    0 تعليقات
  • Yo Da Ah Ah Ah
    • Permanently deleted user
    • 26 يناير، 2018 03:20
    • تم التحرير
    0 تعليقات
  • Seinfield Theme and Logo
    • Permanently deleted user
    • 26 يناير، 2018 03:20
    • تم التحرير
    2 تعليقات
  • Sllliiiiiiidddddeeee in those Dms!
    • Permanently deleted user
    • 26 يناير، 2018 03:20
    • تم التحرير
    0 تعليقات
  • change name of creator
    • Mike G.
    • 25 يناير، 2018 21:34
    7 تعليقات
  • Lens preview not appearing on phone's
    • Lucas Deschamps
    • 25 يناير، 2018 20:52
    14 تعليقات
  • Zombie!
    • Mike G.
    • 25 يناير، 2018 19:34
    5 تعليقات
  • LookAtComponant
    • Permanently deleted user
    • 25 يناير، 2018 17:36
    1 تعليق
  • Private Message other members
    • Patrick Henry Vlogs
    • 25 يناير، 2018 16:21
    0 تعليقات
  • Adding Bitmoji to personal sense
    • Permanently deleted user
    • 25 يناير، 2018 16:20
    1 تعليق
  • World tracking
    • noah4soccer43
    • 25 يناير، 2018 12:48
    5 تعليقات
  • Error message when trying to submit lens
    • Permanently deleted user
    • 25 يناير، 2018 10:30
    1 تعليق
  • Big shout out to... Travis Chen
    • Patrick Henry Vlogs
    • 25 يناير، 2018 08:59
    1 تعليق
  • Peanut Butter Jelly Time
    • Permanently deleted user
    • 25 يناير، 2018 20:07
    • تم التحرير
    1 تعليق
  • Ghosts v.Alpha
    • Permanently deleted user
    • 25 يناير، 2018 20:09
    • تم التحرير
    0 تعليقات
  • flipping 2d object to face the direction its moving.
    • Permanently deleted user
    • 25 يناير، 2018 06:24
    4 تعليقات
  • Tap to Freeze Template
    • Permanently deleted user
    • 25 يناير، 2018 01:43
    1 تعليق
  • 2D animation
    • Justin Zora
    • 25 يناير، 2018 01:31
    3 تعليقات
  • 65k Vertices - But not actually?
    • Permanently deleted user
    • 24 يناير، 2018 23:46
    2 تعليقات
  • 2D animation
    • Permanently deleted user
    • 24 يناير، 2018 23:23
    3 تعليقات
  • What Exactly is a “View”?
    • Permanently deleted user
    • 24 يناير، 2018 22:08
    6 تعليقات
  • Are lenses discoverable?
    • Patrick Henry Vlogs
    • 24 يناير، 2018 18:16
    9 تعليقات
  • Blend shapes don't animate
    • Permanently deleted user
    • 24 يناير، 2018 09:53
    8 تعليقات
  • Starting to feel a limitation of Lens Studio!
    • Patrick Henry Vlogs
    • 24 يناير، 2018 08:41
    9 تعليقات
  • Multiple Billboard Animations in a Row
    • julien
    • 23 يناير، 2018 20:55
    5 تعليقات
  • Tap to Trigger Billboard and Sound مُميَّز
    • Travis Chen
    • 23 يناير، 2018 20:40
    • تم التحرير
    16 تعليقات
  • «
  • ‹
  • 540
  • 541
  • 542
  • 543
  • 544
  • 545
  • 546
  • 547
  • 548
  • 549
  • 550
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It